BOOKING POLICY
We have quick and easy ways through which you can book an appointment. Call, text, email or book online. Please ensure you arrive at least 5 minutes prior to your scheduled appointment. We are very busy salon if you are 10-15 minutes late for your appointment we may not have time to complete the service as a whole and such, it may need to be rescheduled or moved to the next available appointment.
Please ensure that you are booking in your refill and have at least 30% of your extensions left and ALSO within 4 weeks of your last appointment. if there is not a right quantity of lashes left to refill or lashes are grown out after 4 weeks we may charge for a full set.
- If you have had a lash lift, please wait 6 weeks before you book an eyelash extension appointment.
2. Please let us know if you have lashes on from another salon. Due to high standards of work we will only do an infill if the work is similar and your lashes are in good condition.
3. We are not responsible for any allergic reactions you may experience from the glue. Should it happen it will occur within 12-48 hours. Glue sensitivity or reaction can happen at any time even if you had lashes on for the past 2 years or 5 years. Please seek for medical advice.
Cancelations
We understand that things can come up, We value your time and we hope you value ours too. Please give us notice at least 12 Hours before to avoid any fees.
When an appointment is scheduled for you and you do not show up, you are automatically marked down as no show in our booking system.After 2 no shows you will not be able to book in advance.
Late arrival can be accommodated depends the type of service booked in if you are more than 15 minutes late we can’t complete entire service.
AGE REQUIREMENT
Anyone under the age of 16 years will require parental supervision or consent form.
Parking
Two hours free parking spots are available on behind streets or paid parking is available on Brunswick Street. Other nearby paid parkings are Coles and Rose market parking.
Please make sure you check google maps for estimated travel time and allow a 15 minute time buffer in case traffic conditions change. It is extremely important to enable our team to perform at their best.
Gift Vouchers
All gift vouchers are non refundable. If you’re wanting to use a voucher please present your voucher or voucher number in salon at the time of your appointment.
Privacy
Your privacy is very important to us. We collect your personal information such as your name, email and telephone number in order to create an easy client booking database and to keep you informed about all the updates we are up to. We know how annoying it is to get junk mail so will never disclose your personal information to any third party.
Prices subject to change without notice. All services and products are final sale. If you have any questions or concerns about our policies, we encourage you to contact us.
Allergic Reaction Terms
Prior to your booking please let us know if any medical concerns, allergies or injuries you may have. We offer FREE patch tests and consultations.Our cancellation policy applies where sensitivities are not brought up prior to you booking where the treatments or appointment cannot proceed.
IF during our consultation, we may discover that you may not be a candidate for a service and If you choose not proceed with the appointment due to a risk involved, a cancelation fee of the appointment will be charged. So again, please make sure you book in a PATCH TEST consultation if you are unsure about getting a treatment and would like to discuss the risks involved.
We do not recommend lash lift and brow lamination treatment under 5 weeks If you want to continue on own risk you have to sign the consent form.
